"...an expression of dissatisfaction, made in respect to a Council Officer's role and/or Council in the provision of service delivery or lack of service delivery that has allegedly affected an individual, group or body of stakeholders whether justified or not."
What is Not a Complaint
A request for service is an action request. Examples are reporting of road potholes, water leaks, dust and noise, overgrown allotments and dog issues. Visit the Request Action page.
A request for information or an explanation of a policy or procedure. Visit the Request Information page.
Objections to a development application before Council determination. Visit the Make a Submission page.
Objections/dissatisfaction in regard to regulatory notices that are challengeable/reviewable via Court or other processes. View Council's policy Enforcement of Unlawful Activity for objection options.
How to Make a Complaint
All complaints are for the attention of the General Manager. To make a complaint, use the following options: